tips for healthcare brand

Online search has become the gateway to healthcare solutions, with more and more patients turning to Google before they ever set foot in a doctor’s office. A healthcare brand’s visibility online can be the difference between thriving and barely surviving. 

Whether you’re looking to launch a new product, increase patient engagement, or establish your facility as a leader in healthcare services, mastering the art of online search is beneficial and essential. This article will explore proven tips and cutting-edge strategies to help your healthcare brand compete and dominate in the online search arena.

Get ready to transform your online presence and connect with patients in ways you never thought possible with Brand 360.


What is Healthcare Marketing?

Healthcare marketing is the strategic process hospitals, clinics, and other medical providers use to attract and retain patients, promote services, and enhance their overall brand in the competitive healthcare industry. 

It involves a mix of traditional advertising, digital marketing, community outreach, and patient engagement initiatives designed to meet the unique needs of healthcare consumers. 

Effective healthcare marketing increases awareness of medical services and plays a crucial role in improving patient outcomes by ensuring people receive timely and appropriate care.

8 Tips Healthcare Brands to Dominate Online Search

Dominating online search is not just about being visible; it’s about becoming the go-to source for healthcare information and services in your area and speciality. 

In this guide, we’ll share eight tips to help healthcare brands optimise their online search strategies and secure a dominant position in search engine results.

1. Optimise for Local SEO

Optimise for seo

Optimising for Local SEO is a crucial strategy for healthcare brands that want to attract more patients from their geographical area. Local SEO focuses on enhancing your visibility in search engine results specific to a location, ensuring that people nearby can easily find your healthcare services when needed. 

Here’s a more detailed breakdown of how healthcare brands can optimise for Local SEO:

  • Claim and Verify Your Google My Business Listing: By claiming and verifying your business on Google My Business, you can manage how your healthcare facility appears on Google Maps and Google search results. Make sure all the information is accurate and comprehensive, including your business name, address, phone number, and hours of operation.
  • Optimise for “Near Me” Searches: Ensure that your website and online content incorporate local keywords such as “near me” or “[city name] healthcare services”. These phrases are commonly used by potential patients searching for healthcare options close to them.
  • Encourage Reviews: Positive reviews can improve your local search rankings and also build trust with potential patients. Encourage satisfied patients to leave reviews on your Google My Business profile and other relevant online review sites. Be sure to respond to reviews to show that you value patient feedback.
  • Localise Your Website Content: Tailor your website content to include local news, events, or information that is relevant to the communities you serve. This can also involve creating location-specific pages on your website, especially if you operate in multiple locations.
  • Optimise for Mobile: Local searches often occur on mobile devices, so your website must be mobile-friendly. This means it should load quickly, display correctly on small screens, and offer easy navigation for mobile users.
  • Use Local Business Directories: Beyond Google My Business, make sure your healthcare facility is listed in local business directories and on platforms specific to the healthcare industry. Consistent, accurate, and comprehensive listings across these sites help to improve your local search visibility.


    Leveraging keywords

    Leveraging keywords effectively is fundamental to search engine optimisation (SEO), especially for healthcare brands looking to enhance their online visibility. Keywords are the terms and phrases that potential patients enter into search engines when looking for healthcare services and information. 

    By incorporating these keywords into your online content, you can improve your site’s relevance and ranking in search results, making it more likely that those searching for related services will find your website. Here’s how healthcare brands can leverage keywords effectively:

    Keyword Research

    Start by identifying the keywords that are most relevant to your healthcare services. Use tools like Google Keyword Planner, Ahrefs, or SEMrush to research keywords based on search volume and competition. 

    Focus on terms your potential patients will likely use, including services, conditions treated, location-based keywords, and common patient concerns.

    Long-Tail Keywords

    In addition to generic keywords, consider targeting long-tail keywords. These are longer, more specific phrases with lower competition and can attract more qualified traffic. 

    For example, instead of just using “dermatologist,” use “paediatric dermatologist in [city name]” or “best dermatologist for eczema treatment.”

    Content Creation

    Use the identified keywords to guide your content creation strategy. Develop high-quality, informative content, such as blog posts, FAQs, and service description pages, that address your audience’s needs and questions. 

    Ensure the content is patient-friendly and provides real value, which can lead to better engagement and longer visit durations.

    On-Page SEO 

    Integrate keywords naturally into your website’s on-page elements, such as title tags, meta descriptions, headers, and body content. This helps search engines understand what your page is about and signals relevance to users’ search queries.

    Local Keywords 

    If you are a local healthcare provider, include location-based keywords in your content. This helps capture local search traffic from users seeking healthcare services in specific geographical areas.

    2. Create Quality Content

    Create quality content

    Quality content is a pivotal strategy for healthcare brands aiming to establish authority, engage audiences, and improve search engine rankings. Quality content informs educates and builds trust between healthcare providers and current or potential patients. 

    Here’s how healthcare brands can develop content that resonates with their audience and enhances their online presence:

    Begin by identifying the needs, preferences, and challenges of your target audience. This might involve patient surveys, feedback forms, and online forums where people discuss healthcare issues. Understanding what your audience cares about will guide creating relevant and impactful content.

    Produce educational articles, blog posts, videos, and infographics that provide valuable information about health conditions, treatments, preventive care, and wellness tips. Make sure the content is medically accurate, up-to-date, and vetted by healthcare professionals.

    Use storytelling to make your content more engaging. Share patient success stories, behind-the-scenes looks at your facility, or staff profiles. Stories help humanise your brand and create emotional connections with your audience.

    Incorporate video content, as it’s highly engaging and shareable. Create videos that demonstrate procedures, offer tours of your facility, or provide expert interviews. Videos can help demystify complex medical topics and make your content more accessible.

    The healthcare field is constantly evolving, so keeping your content current is important. To maintain credibility and trustworthiness, regularly update your articles and posts to reflect the latest medical research, treatment innovations, and health policies.

    3. Pay-Per-Click (PPC) Advertising 

    Pay per click advertising

    Utilising Pay-Per-Click (PPC) advertising is an effective way for healthcare brands to gain immediate visibility in search engine results and drive targeted traffic to their websites. PPC is an online advertising model in which advertisers pay a fee each time one of their ads is clicked. 

    Here’s how healthcare brands can effectively implement and benefit from PPC advertising:

    Define Your Goals

    Before launching a PPC campaign, defining what you hope to achieve is crucial. Common goals for healthcare PPC might include increasing the number of appointments booked, raising awareness about new services or facilities, or driving traffic to specific content on your website.

    Keyword Research

    Conduct thorough keyword research to identify terms potential patients use to find services like yours. Use tools like Google Ads Keyword Planner to find high-volume, relevant keywords. Pay special attention to high-intent keywords that indicate a searcher is ready to take action, such as “emergency dental service” or “book flu vaccine appointment near me.”

    Craft Compelling Ads

    Your ads need to capture attention and compel action. Write concise ad copy that speaks directly to the searcher’s needs or concerns. Include strong calls to action (CTAs) like “Book Now,” “Learn More,” or “Get a Free Consultation.” Ensure that your ads also convey trust and credibility, particularly important in healthcare.

    Use Ad Extensions

    Ad extensions are additional pieces of information that can be included with Google Ads, such as your phone number, address, links to specific parts of your website, and even patient testimonials. These extensions help your ads stand out and provide more paths for potential patients to interact with your healthcare brand.

    Targeting and Retargeting

    Use demographic and geographic targeting to ensure your ads appear to the right people in the right locations. Additionally, implement retargeting campaigns to re-engage individuals who have visited your website but did not take action. This can be especially effective in healthcare, where decisions may take longer to make.

    Landing Pages

    Direct your PPC traffic to high-quality landing pages that match the promise of the ad in content and tone. These pages should be optimised for conversion, with a clear call to action and minimal distractions. The content on the landing page should be relevant to the ad’s message and encourage visitors to complete the desired action.

    PPC advertising offers healthcare brands a powerful tool to reach their audience quickly and effectively, with measurable ROI. By focusing on these strategies, healthcare providers can maximise the impact of their digital marketing efforts.

    4. Key UX Strategies for Healthcare Websites

    Key UX strategies for healthcare websites

    Focusing on user experience (UX) is essential for healthcare brands, especially in today’s digital world where a website often serves as the first point of contact between the healthcare provider and the patient. A well-designed user experience can help increase patient satisfaction, boost engagement, and drive conversions. 

    Here are several key aspects of UX that healthcare brands should consider:

    1. Website Design and Navigation: Your website should be clean, visually appealing, and easy to navigate. Users should be able to find the information they need quickly and without frustration. This includes having a well-organised menu, clear headings, and a search function that helps users access specific content effortlessly.
    2. Mobile Responsiveness: With the increasing use of mobile devices to access the internet, your website must be optimised for mobile. This means that the site should look good and function well on a range of devices, from smartphones to tablets. Mobile responsiveness also affects your site’s rankings in search engines, as they prioritise mobile-friendly sites.
    3. Page Load Speed: Users expect websites to load quickly. A delay of just a few seconds can lead to increased bounce rates and decreased user satisfaction. Optimise images, streamline code and consider your hosting options to improve your website’s load times.
    4. Accessibility: Ensure your website is accessible to all users, including those with disabilities. This can involve using appropriate colour contrasts, text sizes, and alt text for images. It should also include navigational aids for those using screen readers and other assistive technologies.
    5. Clear and Concise Content: The content on your website should be easy to read and understand. Avoid medical jargon where possible, or provide clear explanations when specialised terms are necessary. Break text into smaller paragraphs and use bullet points to improve readability.
    6. Interactive Elements: Interactive elements such as chatbots, appointment booking forms, and symptom checkers can enhance user engagement. These tools should be easy to use and provide real value to the visitor, helping guide them through their healthcare journey.
    7. Security and Privacy: Security is paramount in healthcare due to the sensitive nature of the information involved. Ensure your site uses HTTPS to secure data transmitted between your site and your users. Clearly state your privacy policy and adhere to all relevant regulations concerning patient data.
    8. User Feedback: Incorporate mechanisms for gathering user feedback directly on your website. This can be through surveys, feedback forms, or encouragement to leave reviews. Use this feedback to continuously improve the user experience.
    9. Consistent Branding: Ensure that your online presence is consistent with your offline branding. This includes using the same logos, colour schemes, and messaging across all platforms. Consistency helps build trust and recognition with your audience.
    10. Testing and Optimization: Regularly test different aspects of your website, from how pages load to how easy forms are to fill out. Use tools like A/B testing to compare different versions of a page and determine which offers a better user experience.

    5. Building Backlinks: Strategies for Healthcare SEO

    Building backlink strategies for healthcare SEOHere’s how healthcare brands can effectively build backlinks:

    To enhance the quality of backlinks to your website, focusing on the creation of high-quality, informative content is essential. This includes producing detailed guides, research findings, case studies, infographics, and blog posts that tackle common health issues or highlight healthcare innovations. By providing valuable information, your content becomes a prime candidate for other sites to link to.

    Additionally, guest blogging is a powerful strategy. Writing articles for reputable sites in the healthcare industry not only broadens your audience but also allows you to embed backlinks to your own website. Similarly, leveraging partnerships and collaborations with healthcare providers, educational institutions, and industry associations can lead to natural backlink opportunities through joint initiatives or events.

    Local resources are invaluable for healthcare providers looking to gain backlinks. Engaging with local news sites, community blogs, and chambers of commerce, as well as participating in community events or offering free health check-ups, can increase your visibility in local media.

    It’s also beneficial to ensure your website is listed in relevant online healthcare directories, which provide both backlinks and help potential patients discover your services. Furthermore, you can enhance your backlink profile by reaching out to websites with resource pages in your niche and suggesting they include your site, especially if you offer unique educational content.

    While social media links do not directly contribute to SEO, promoting content on these platforms can boost visibility and the likelihood of being linked by other sites. Additionally, publishing original research or noteworthy findings in academic journals or scholarly platforms can secure high-authoritative backlinks.

    Another method is broken link building, which involves replacing broken links on other websites with links to your content, benefiting both you and the site owner. Lastly, monitoring where your competitors get their backlinks using tools like Ahrefs, SEMrush, or Moz can provide insights and help you target similar sites for your backlinking efforts.

    6. Effective Online Review Management for Healthcare

    Effective online review management for healthcare

    Here’s how healthcare brands can effectively monitor and manage their online reviews:

    Set Up Alerts

    Use tools like Google Alerts, ReviewTrackers, or to receive notifications whenever your brand is mentioned online. This allows you to quickly become aware of new reviews as they appear on popular review sites like Healthgrades, Yelp, Google My Business, and RateMDs.

    Regularly Check Major Review Sites

    Dedicate time to regularly checking major healthcare review sites and general consumer review platforms. Ensure that your business information is accurate across all platforms and that you are aware of what patients are saying about your services.

    Respond to Reviews

    Make it a practice to respond to reviews, both positive and negative. Thank patients for positive reviews and show appreciation for their feedback. For negative reviews, respond professionally and courteously. Address the patient’s concerns, offer to resolve any issues offline, and demonstrate your commitment to improving service quality. This not only helps with the individual reviewer but also shows others that you are proactive and care about patient satisfaction.

    Analyse Feedback

    Look for common themes in reviews to identify areas of strength and areas needing improvement. Are there recurring issues mentioned in negative reviews? What aspects do patients often praise? Use this information to make informed decisions about changes and improvements in your services.

    Encourage and Integrate Reviews into Your Marketing Strategy

    Encourage satisfied patients to leave reviews. This can be done at the end of their visit, through follow-up emails, or on social media. A higher volume of positive reviews can mitigate the impact of a few negative ones and improve your overall rating.

    Positive reviews can be powerful tools for marketing. Feature testimonials on your website, in social media posts, and in promotional materials. This increases consumer trust and enhances your brand’s visibility online.

    Develop a Review Management Team

    Depending on the size of your healthcare organisation, consider developing a team dedicated to managing online reviews and online reputation more broadly. This can help distribute the workload and ensure that monitoring and responses are handled promptly and professionally.

    By effectively monitoring and managing online reviews, healthcare brands can enhance their reputation, attract more patients, and continually improve the quality of their services based on the feedback received.

    7. Optimising Healthcare Marketing with Analyze and Adapt

    Optimise for local SEO

    “Analyse and Adapt” is a critical strategy in the digital marketing landscape, particularly for healthcare brands seeking to enhance their online presence and effectiveness. It involves continuously evaluating data and metrics to understand the impact of various marketing efforts and the subsequent adaptation of strategies based on these insights. 

    Here’s how healthcare brands can implement this approach effectively:

    • Set Clear Objectives: Establish clear, measurable objectives for your online activities. Whether it’s increasing website traffic, enhancing engagement on social media, or boosting appointment bookings, having specific goals will help you focus your analysis and measure success accurately.
    • Use Analytics Tools: Leverage tools such as Google Analytics, SEMrush, Ahrefs, or social media analytics platforms to collect data on how your digital marketing strategies are performing. These tools can provide a wealth of information including website traffic, user behaviour, conversion rates, and social media engagement.
    • Track Key Performance Indicators (KPIs): Identify and monitor KPIs that align with your objectives. Relevant KPIs for a healthcare brand might include the number of appointment forms filled, new patient inquiries, the bounce rate on service pages, or the number of followers engaging with health-related content on social media.
    • Regular Reporting: Develop a schedule to review analytics and assess progress towards your goals. Monthly or quarterly reports are common, but the frequency can vary depending on the nature of your campaigns and the speed at which the online landscape changes.
    • Identify Trends and Patterns: Analyse the data to identify trends and patterns. Look for insights such as peak times for website traffic, the most effective types of content, or demographic information that could inform better targeting of your campaigns.
    • Adapt Strategies Based on Insights: Use the insights gained from your data analysis to refine your marketing strategies. This could mean reallocating your budget to more successful channels, tweaking your website design to improve user experience, or adjusting your content strategy to focus on topics that resonate more with your audience.
    • Feedback Loops: Create feedback loops where insights and adaptations are continuously shared across your team or organisation. This ensures that everyone is aware of what strategies are working and contributes to a culture of improvement.
    • Stay Updated with Industry Trends: Stay updated on the latest trends in healthcare marketing and digital technology. The digital landscape is always evolving, and staying updated can provide new tools or methods to improve your marketing effectiveness.
    • Evaluate and Refine: Analyzing and adapting should be ongoing. Regular evaluation allows you to refine your approaches and react quickly to changes in the market or consumer behaviour.

    By implementing a robust “Analyze and Adapt” strategy, healthcare brands can ensure that their marketing efforts are data-driven, responsive to consumer needs, and aligned with the latest digital best practices. 

    This approach helps optimise resources and enhances the overall effectiveness of marketing campaigns, leading to better patient engagement and growth.

    Final Thoughts 

    Mastering the digital landscape is crucial for healthcare brands aiming to enhance their online presence and connect effectively with potential patients. 

    Additionally, effective management of online reviews and a strong backlink strategy are essential for building trust and authority. Employing a dynamic approach that includes regular analysis and adaptation of marketing strategies further ensures that healthcare brands remain competitive and relevant in a rapidly evolving digital world. 

    Discover how partnering with Brand 360 can boost your online engagement. Visit our website or contact us today to learn how we can help you stay competitive and relevant in the ever-evolving digital landscape.