{"id":9049,"date":"2024-09-09T11:16:47","date_gmt":"2024-09-09T03:16:47","guid":{"rendered":"https:\/\/www.brand360.com.my\/?p=9049"},"modified":"2024-12-12T17:50:56","modified_gmt":"2024-12-12T09:50:56","slug":"what-the-buzz-ruhainies-pixelated-in-kitsui-ramadan-ad-has-3-unintended-impact","status":"publish","type":"post","link":"https:\/\/www.brand360.com.my\/chinese\/case-study\/what-the-buzz-ruhainies-pixelated-in-kitsui-ramadan-ad-has-3-unintended-impact\/","title":{"rendered":"3 Unintended Impact of Ruhainies Pixelated in Kitsui Ramadan Ad"},"content":{"rendered":"<h1 class=\"wp-block-heading\"><strong>3 Unintended Impact of  <strong>Ruhainies<\/strong><\/strong> <strong>Pixelated in Kitsui Ramadan Ad<\/strong><\/h1>\n\n\n\n<p>There are many ways brand would try to mitigate risk once they undergone a controversy. For some, a simple apology would do. But what if, a risky move turned out to be the best thing the brand could have done, causing their brand to skyrocket overnight. That\u2019s what happened to <a href=\"https:\/\/kitsui.com\/\">Kitsui<\/a>.&nbsp;&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Context<\/strong><\/h2>\n\n\n\n<p>If you haven\u2019t seen the ad, you must be living under a cave. The now <a href=\"https:\/\/www.youtube.com\/watch?v=t9mt3dgEYwI\">viral ad by Kitsui<\/a>, a brand that sells slimming beverages, features singer Wany Hasrita and actor Hisyam Hamid in a traditional Malay setting. In the ad, Ruhainies&#8217; face is blurred out though her name was left uncensored along with text that said she is an actress and well-known personality. Ruhainies\u2019 blurred face stood out in an unexpected way, giving a humorous effect to the campaign, causing the brand to skyrocket overnight.<\/p>\n\n\n\n<p>Kitsui added in the opening of the video that they would like to ask for &#8220;forgiveness&#8221; for any confusion that might have resulted from its post on Ruhainies. It explained that she, along with Hasrita and Hamid, were chosen after &#8220;through research&#8221; that was conducted in October 2023 and that the campaign was shot in December 2023.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Siapakah gerangan wanita yang berjaya menambat hati Putera Khairul? | Kitsui Raya Film [FULL VIDEO]\" width=\"1220\" height=\"686\" src=\"https:\/\/www.youtube.com\/embed\/t9mt3dgEYwI?start=166&#038;feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>It added that it does not support any of the actions of Ruhainies and that it hoped that the incident would not affect the commercial.<\/p>\n\n\n\n<p>This of course referring to an incident on March 9 where <a href=\"https:\/\/www.bharian.com.my\/hiburan\/selebriti\/2024\/03\/1221629\/aliff-aziz-ruhainies-janji-beri-penjelasan-dakwaan-ditangkap\">Ruhainies and Aziz were arrested by Federal Territories Islamic Religious Department (JAWI) <\/a>officers after they were seen alone together at Ruhainies\u2019 home in Kuala Lumpur. This action had several implications for the brand, both in terms of its public image and its marketing effectiveness. Let\u2019s explore the aftermath, whether it was a good call or not.&nbsp;<\/p>\n\n\n\n<center><a href=\"https:\/\/www.brand360.com.my\/chinese\/contact-us\/\" target=\"_blank\" rel=\"noopener\"><button class=\"btn-cta\"><b>Get in touch with us<\/b><\/button><\/a><\/center>\n<p>&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>1. Managing Controversy<\/strong><\/h2>\n\n\n\n<p>Blurring Ruhainies&#8217; face was a visible gesture of Kitsui\u2019s attempt to distance itself from the controversy surrounding her. By doing so, the brand aimed to protect its image from being tainted by the ongoing public discussion about Ruhainies and Aliff Aziz. This move was meant to minimize any association with the controversy, thereby safeguarding the brand&#8217;s reputation.<\/p>\n\n\n\n<p>The decision to blur Ruhainies&#8217; face could be interpreted as a sign of sensitivity and professionalism. It demonstrated that Kitsui was taking a cautious approach to avoid further inflaming the situation. This sensitivity might have been viewed positively by the public and stakeholders, who appreciated the brand\u2019s effort to navigate a difficult situation gracefully.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.marketing-interactive.com\/Kitsui-blurs-ad-ruhainies-public-relations\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"232\" src=\"https:\/\/www.brand360.com.my\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-09-103721-1024x232.png\" alt=\"ruhainies blurred in Kitsui ad\" class=\"wp-image-9051\" srcset=\"https:\/\/www.brand360.com.my\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-09-103721-1024x232.png 1024w, https:\/\/www.brand360.com.my\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-09-103721-300x68.png 300w, https:\/\/www.brand360.com.my\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-09-103721-768x174.png 768w, https:\/\/www.brand360.com.my\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-09-103721-1536x348.png 1536w, https:\/\/www.brand360.com.my\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-09-103721-18x4.png 18w, https:\/\/www.brand360.com.my\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-09-103721-150x34.png 150w, https:\/\/www.brand360.com.my\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-09-103721-480x109.png 480w, https:\/\/www.brand360.com.my\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-09-103721.png 1738w\" sizes=\"(max-width:767px) 480px, (max-width:1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>2. Brand Trust &amp; Loyalty<\/strong><\/h2>\n\n\n\n<p>For some consumers, the blurring of Ruhainies&#8217; face could be seen as an attempt to handle the situation with discretion and tact. This could help in maintaining trust among customers who valued the brand\u2019s effort to focus on its core message and products rather than being embroiled in a personal scandal.<\/p>\n\n\n\n<p>For loyal customers, Kitsui\u2019s approach could reinforce their trust in the brand, demonstrating its commitment to focusing on product quality and customer satisfaction. However, potential customers might have been confused or less engaged due to the reduced visibility of the influencer who was previously associated with the brand.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.brand360.com.my\/wp-content\/uploads\/2024\/09\/Neutral-Aesthetic-Photo-Collage-Desktop-Wallpaper-1024x576.jpg\" alt=\"ruhainies blurred in Kitsui ad\" class=\"wp-image-9054\" srcset=\"https:\/\/www.brand360.com.my\/wp-content\/uploads\/2024\/09\/Neutral-Aesthetic-Photo-Collage-Desktop-Wallpaper-1024x576.jpg 1024w, https:\/\/www.brand360.com.my\/wp-content\/uploads\/2024\/09\/Neutral-Aesthetic-Photo-Collage-Desktop-Wallpaper-300x169.jpg 300w, https:\/\/www.brand360.com.my\/wp-content\/uploads\/2024\/09\/Neutral-Aesthetic-Photo-Collage-Desktop-Wallpaper-768x432.jpg 768w, https:\/\/www.brand360.com.my\/wp-content\/uploads\/2024\/09\/Neutral-Aesthetic-Photo-Collage-Desktop-Wallpaper-1536x864.jpg 1536w, https:\/\/www.brand360.com.my\/wp-content\/uploads\/2024\/09\/Neutral-Aesthetic-Photo-Collage-Desktop-Wallpaper-18x10.jpg 18w, https:\/\/www.brand360.com.my\/wp-content\/uploads\/2024\/09\/Neutral-Aesthetic-Photo-Collage-Desktop-Wallpaper-133x75.jpg 133w, https:\/\/www.brand360.com.my\/wp-content\/uploads\/2024\/09\/Neutral-Aesthetic-Photo-Collage-Desktop-Wallpaper-480x270.jpg 480w, https:\/\/www.brand360.com.my\/wp-content\/uploads\/2024\/09\/Neutral-Aesthetic-Photo-Collage-Desktop-Wallpaper.jpg 1920w\" sizes=\"(max-width:767px) 480px, (max-width:1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>3. Long-Term Impact<\/strong><\/h2>\n\n\n\n<p>In the long term, the decision to blur Ruhainies&#8217; face was part of Kitsui\u2019s broader reputation management strategy. It helped the brand to manage the immediate fallout from the controversy and to refocus on its marketing objectives. This strategy, if executed well, could contribute to the restoration of the brand\u2019s positive image over time.<\/p>\n\n\n\n<p>The controversy and the subsequent decision to blur Ruhainies&#8217; face may influence how Kitsui approaches influencer collaborations and crisis management in the future. The experience could lead to more cautious and strategic decisions regarding brand partnerships and the handling of sensitive issues.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Final Thoughts<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.brand360.com.my\/wp-content\/uploads\/2024\/09\/photo-output-36-scaled-1-1024x576.jpeg\" alt=\"ruhainies blurred in Kitsui ad\" class=\"wp-image-9052\" srcset=\"https:\/\/www.brand360.com.my\/wp-content\/uploads\/2024\/09\/photo-output-36-scaled-1-1024x576.jpeg 1024w, https:\/\/www.brand360.com.my\/wp-content\/uploads\/2024\/09\/photo-output-36-scaled-1-300x169.jpeg 300w, https:\/\/www.brand360.com.my\/wp-content\/uploads\/2024\/09\/photo-output-36-scaled-1-768x432.jpeg 768w, https:\/\/www.brand360.com.my\/wp-content\/uploads\/2024\/09\/photo-output-36-scaled-1-1536x864.jpeg 1536w, https:\/\/www.brand360.com.my\/wp-content\/uploads\/2024\/09\/photo-output-36-scaled-1-2048x1152.jpeg 2048w, https:\/\/www.brand360.com.my\/wp-content\/uploads\/2024\/09\/photo-output-36-scaled-1-18x10.jpeg 18w, https:\/\/www.brand360.com.my\/wp-content\/uploads\/2024\/09\/photo-output-36-scaled-1-133x75.jpeg 133w, https:\/\/www.brand360.com.my\/wp-content\/uploads\/2024\/09\/photo-output-36-scaled-1-480x270.jpeg 480w\" sizes=\"(max-width:767px) 480px, (max-width:1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Kitsui\u2019s decision to blur Ruhainies&#8217; face in their video ad campaign was a strategic move aimed at mitigating the impact of the controversy on the brand\u2019s image and marketing effectiveness. While it helped in distancing the brand from the scandal and refocusing on its products, it also had implications for influencer visibility, consumer reactions, and future marketing strategies. Balancing crisis management with maintaining brand integrity and marketing impact is a delicate task, and Kitsui\u2019s approach reflects the complexities involved in navigating such situations.<\/p>\n\n\n\n<p>Want to know more creative ways to mitigate such issues? Talk to us. Preferably, over Kitsui\u2019s slimming drink.<\/p>\n\n\n\n<center><a href=\"https:\/\/www.brand360.com.my\/chinese\/contact-us\/\" target=\"_blank\" rel=\"noopener\"><button class=\"btn-cta\"><b>Contact us now for a consultation<\/b><\/button><\/a><\/center>\n<p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p><span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>","protected":false},"author":11,"featured_media":9053,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[110,7,112],"tags":[],"table_tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>3 Unintended Impact of Ruhainies Pixelated in Kitsui Ramadan Ad - Brand360<\/title>\n<meta name=\"description\" content=\"The now viral ad by Kitsui shows Ruhainies&#039; face is blurred out though her name was left uncensored along with text that said she is an actress and well-known personality. 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